D.O.I.C. Implementation Officer.

The challenge to standardise workstation across the Jobcentre plus estate was picked up by the Departmental Office Infrastructure  completion (DOIC) project. As an Implementation Officer I was responsible for coordinating the replacement of IT  in offices within the Yorkshire area. I covered sites as far a field as Hull and Huddersfield, Whitby and Wakefield.

I made staff aware of their roles and responsibilities with regards to the project, and once installed, I helped train them with access into the systems. The main tools to record data and plans were the Work Orders (WO) and the Office Implementation Plans (OIP) documents. I underwent training in Microsoft Excel and Prince2 applications to facilitate their use.

A 20 week roll out schedule was produced for the sites detailing the timing of actions needed. I conducted “Start up” meetings with site Management and staff involved with the work, outlined what needed to be done and addressed their questions and concerns. I talked to many groups and individuals, adapting my approach as I felt appropriate for good working relations. To improve my effectiveness, I did a training course in Presentation skills.

I chased up work being done to make sure we kept to schedule. This required determination and tact to get the best results. During the project a scarcity of PCs occurred. I identifying the sites that had over claimed the PCs needed, and realocated them thus reducing the pressure of demand.

The final result was that all the sites I was responsible for had the new equipment installed, and all staff were trained up to use the hardware and software in order to effectively do their jobs

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